Americanheritagebullion

I purchased $500+ of Silver Eagles from them in July 2020 and was informed that they would ship in August. Product was delayed month after month. There is 1 customer support agent who kept saying that there were delays due to Covid. In December, I easily purchased the Silver Eagles from another company and on 1/6/2021, I requested a refund. The agent cancelled the order and told me that a check would be mailed out in 7-10 days. It's now Feb 18th and still no check. I asked the agent if there was someone else I could speak with and, after a 5 minute delay, was connected to her 'supervisor'. She told me that all she could do was request another check from Accounting, but I could send an email to their support email address, which never gets replied to.